As an importer, you may sometimes receive third-party inspection reports with a “Failed” result. In that case, you should consider three steps before releasing the shipment.
Step 1: Double check if the defects are acceptable (or not).
Even if the result of the inspection is negative, you can decide whether to release the shipment according to the type of defects and your specific quality requirements.
Step 2: Discuss reworking the production with the factory.
Often defects are not easy to fix. Rework on existing defects might cause new defects. Sometimes, accepting the goods with a discount might be a more practical choice.
Step 3: Verify that the factory has reworked your order.
Ask the factory to send you photos and video evidence of the rework. If you have doubts about the goods being reworked, request a Letter of Guarantee from the factory, or arrange a new inspection.
After a failed inspection, your company will probably want to check and solve quality problems earlier in the next shipment. You can count on us!
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